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T & C



PAYMENT: We ship within the UK and only take UK payment cards with UK billing addresses.

CONTACT DETAILS: Please visit the "Contact us" section at the top of most pages.

EMAIL Address: 

VAT NUMBER: Vat No 875 7134 92 REG OFFICE: Normans Corner, 41 Church Lane, Fulbourn, Cambridgshire, CB1 5EP Please do not contact or ship any goods to the registered office.

COMPANY REG No: 05728435 England


If you have placed an order but then wish to change it, please contact us as soon as possible using our "Contact Us" page or email: or Tel: 01763 262555). We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been shipped/processed. In such cases, you may have to wait until you receive the order and then follow the normal return/cancellation procedures below.

Cancelling an Order & Distance Selling Regulations: 

You have the right to cancel your order within 14 days without giving any reason, goods must be in an unused state (as new). The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the courier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us via our "Contact Us"page or email or by post to Cross Camping and Leisure Ltd, Phillimore Garden Centre, Cambridge Road, Melbourn, Nr Royston, Hertfordshire, sg8 6ey of your decision to cancel by a clear statement (see example below)

Example of clear cancellation statement:

  • I hereby give notice that I cancel my contract of sales of the following goods:
    [List items here]
    Date Ordered:
    Date Received:
    Name of consumer:
    Address of consumer:
    Order or transaction number if available:

    If you cancel and return your order in full, we will refund the full payment received in relation to the products included in your order. We may make a deduction from the refund for loss of value of any goods supplied, if the loss is the result of damage or unnecessary handling by you. We will make the refund without undue delay, and not later than 14 days after the day we receive from you all goods supplied in this order, or 14 days after the day you provide evidence that you have returned the goods. We will make the refund using the same means of payment as you used for the initial transaction.

    You (the customer) will have to bear the direct cost of returning the goods. If the goods cannot be normally returned by post, due to weight or size, we can arrange for the goods to be collected at your cost via our courier, if you wish to use this service please contact us for a price.


Faulty goods may be returned for inspection, goods returned must be in a clean dry condition, otherwise they will be returned and you will be charged the price of the postage. If goods are returned it is the responsibility of you the customer for the return postage (up to £10.00, if more than £10,00 please email so we can arrange the collection), if goods are found to be faulty we will refund the return cost of shipping you may of incurred up to the total of £10,00 as prievously mentioned unless a collection has been arranged by Cross Camping. Any Item/s that is/are returned must be booked in by contacting Cross Camping by either email via the "Contact us" button which can be found at the top of most pages on this website or by post to the address given in the "Contact us" section.

​All goods supplied by ourselves are for private use with moderate usage, no warranty will be given for any product which is used for long term business use.

OUT OF STOCK ITEMS: If any item you have chosen is unavailable you shall be contacted via your e-mail address as soon as is possible. If no response is made within 7 days your order will automatically be cancelled.

DELIVERY: Most items are in stock and will be sent out on the day of order if the order is received before 11.00 am; delivery is usually the next working day but at certain times of the year this may extend to 2-3 days for delivery, if your order is needed in a hurry please call to check how quickly we can deliver to yourselves. If you have not received your goods within 4 working days please let us know via the "Contact us" button which can be found at the top of every page on this website or by phone on 01763 262555 and we will track your order.

Deliveries made to the main land UK are normally free of charge for orders over £60.00. There are some exceptions such as the more remote and northern areas of Scotland and all islands. We can deliver to Northern Island but only parcels up to 25kg, also a large delivery supplement would need to be worked out, even smaller items will incur a delivery supplement of at least £15.00. If we do need to place a surcharge on the order due to the location we will inform you the customer as soon as possible. If you the customer decide not to go ahead with the order we will refund any payments that have been taken. If you feel you may incur a delivery supplement please call on 01763 262555 or email so we can discuss this further.

Our courier delivers to the delivery address not to a specific person, it is the customer’s responsibility to choose an appropriate safe & secure destination where you are happy for any person living there or working there to sign and receive the parcel.

You the customer must open all packages to check for shortages before you sign for the parcels. Shortages will not be excepted if you the customer have signed the delivery note without noting any shortages. Signing the delivery note is excepting all of the goods you have ordered have been delivered.

At this time we do not ship goods to outside of the UK.

SECURITY: Credit Card Security Shopping is safe with and we use the Worldpay secure payment systems. Your credit or debit card details do NOT get stored on our website or any of our computers and all payment requests to your card issuer are via a secure automated systems. Please note that none of our customers has ever reported to us any fraudulent use of their credit card as a result of shopping with us.

ERRORS: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you we will treat the order as cancelled. Sizes, colours and images are for use as a guide only.

LIABILITY: Cross camping and leisure Ltd in this case T/A as are not liable for compensation for any losses incurred due to late deliveries or goods discovered to be faulty after use. All goods must be checked for faults within 10 working days of taking delivery. We reserve the right to return to the manufacturer any goods that are found to be faulty after this period for inspection before any decision is made as to repair, replacement, refund or no further action. All colours, description, sizes etc are for a guide only, if any of these features are critical then please either contact ourselves or visit the shop.

CONTRACT: We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order and that it has been shipped. No contract will exist until we have dispatched the goods.

FREE GIFTS: Any product that is given as a FREE GIFT with another paid for product will carry no warranty. If the FREE PRODUCT is faulty from new or a fault occurs at a later date Cross Camping and Leisure Ltd will not be liable to replace the faulty product as no payment has been made for the FREE GIFT.

VAT: VAT is charged at the government set rates.

COPYRIGHT: Our websites include material which is owned by or licensed to ourselves. This material will include and is not limited to the design, look, appearance, graphics, content and layout. Reproduction is prohibited for any commercial use and in accordance with the copyright notice which is part of our terms and conditions. We encourage links to our website for forum use and for personal use. 

What we do with the information our customers give us:-

We use our customers contact information (given during registration at our site) to send goods or services ordered, to contact customers if we have a question about the order. We also use the customers contact information to notify them of special offers, clearance sales via our newsletter. (Our newsletter is sent no more than once a month).

Newsletter opt-out options

We send newsletters approximately once a month about products and events we think you will be interested in, if you do not wish to receive our newsletter, simply follow the opt-out instruction at the bottom of the newsletter and you will not be sent our newsletter any more.

Do we share your contact information?

We regard the information you have given us as confidential so we do not share, sell, rent out or give our customer database to third parties. We store you details in our database so that next time you shop with us, you do not have to fill the long winded form asking for your personal details again.

Do we use cookies ?

Like most shopping websites we use cookies. It is used to make your shopping experience better, for example your preferences, how you navigate our website etc. If you do not want us to add cookies to your browser, you can usually modify your browser to prevent it accepting cookies